Understanding Your Rights and Responsibilities

Terms and Conditions for TES Transport Equipment Services

Explore the essential guidelines and agreements that govern the use of our transport services, ensuring a seamless experience for all users.

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Terms and Conditions

Effective Date: March 2025

1. Introduction

Welcome to the website of Transport Equipment Services Ltd. These Terms and Conditions govern your use of our website, https://transportequipmentservices.co.uk/. By accessing or using the website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should cease use of the website immediately.

2. About Us

This website is owned and operated by:

Business Name: Transport Equipment Services Ltd
Registered Office: Plot 4, Sub Station Road, Felixstowe, IP11 3JB
Email: matt@transportequipmentservices.co.uk
Phone: 01394 336600
Company Registration Number: 09562800

Transport Equipment Services Ltd provides information, products, and services related to haulage, transport equipment, and associated services.

3. Website Use

You agree to use this website only for lawful purposes. You must not use the site:

In any way that breaches applicable laws or regulations.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.
To knowingly introduce viruses or other malicious material.
To attempt to gain unauthorised access to our server, database, or other technology systems.

We reserve the right to suspend or permanently block access to users who breach these conditions.

4. Intellectual Property

All content on this site, including text, images, logos, graphics, and downloads, is the property of Transport Equipment Services Ltd or its licensors and is protected by UK copyright laws. Reproduction or redistribution without express written permission is strictly prohibited.

5. User-Submitted Content

Where this website allows you to upload or submit content (e.g. contact forms, quote requests, testimonials):

You grant us a non-exclusive, royalty-free licence to use, reproduce, and publish such content.
You warrant that any content you submit is lawful, does not infringe third-party rights, and is not misleading or offensive.

We reserve the right to remove any submitted content at our discretion.

6. Data Protection and Privacy

We take data protection seriously and comply with the UK GDPR and Data Protection Act 2018. Personal data collected via this website (e.g. through contact forms or cookies) is processed in accordance with our Privacy Policy.

We are registered with the Information Commissioner’s Office (ICO) and ensure that all reasonable security measures are in place to protect your personal data.

7. Cookies

Our website uses cookies to improve your experience. By using our site, you consent to our use of cookies in accordance with our Cookie Policy.

You may control cookies through your browser settings.

8. Links to Other Websites

This site may contain links to external websites. These are provided for your convenience only and do not signify that we endorse the linked websites. We have no control over the content or practices of those sites and accept no responsibility for them.

9. Limitation of Liability

We do our best to ensure that the information on our website is accurate and up to date. However, we do not guarantee the completeness or accuracy of the content. All information is provided “as is” without warranty of any kind.

We are not liable for any loss or damage arising from your use of the website or reliance on its content, to the extent permitted by law.

10. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of the website after changes have been made constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Service Agreements Overview

Our Commitment to Reliable Transport Solutions

TES Transport Equipment Services offers comprehensive transport solutions tailored to meet the diverse needs of our clients. Our service agreements outline the responsibilities of both parties, ensuring clarity and mutual understanding.

User Responsibilities

When engaging with TES Transport Equipment Services, users must adhere to all applicable laws and regulations governing transport and logistics. It is the responsibility of the user to ensure that all information provided to TES is accurate and up-to-date. Users must also ensure that their goods comply with safety standards and are correctly packaged for transport. Any special handling requirements must be communicated in advance. Failure to comply with these responsibilities may result in service disruptions or additional charges.

Legal Disclaimers

TES Transport Equipment Services provides its services on an ‘as-is’ basis and makes no warranties or guarantees regarding the timeliness, completeness, or accuracy of the services provided. TES is not liable for any indirect, incidental, or consequential damages arising from the use of its services. The company reserves the right to modify or discontinue services at any time without notice. Users are advised to review all terms and conditions regularly to stay informed of any changes. TES is not responsible for delays caused by unforeseen circumstances such as weather conditions or regulatory changes.

Frequently Asked Questions

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What are the terms for booking a transport service?

To book a transport service with TES, users must provide detailed information about the cargo, including weight, dimensions, and any special handling requirements. Bookings can be made online or by contacting our customer service team directly.

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How can I track my shipment?

TES offers a shipment tracking system that allows users to monitor their cargo in real-time. Users will receive a tracking number upon booking confirmation, which can be used on our website to track the shipment’s progress.

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What happens if my shipment is delayed?

In the event of a delay, TES will notify users as soon as possible and provide an estimated time of arrival. We strive to minimize delays by optimizing our logistics processes and maintaining clear communication with our clients.

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Are there any restrictions on the types of goods that can be transported?

TES can transport a wide range of goods, including hazardous materials, with the appropriate documentation and handling procedures. However, certain items may be restricted due to legal or safety regulations. Please contact us for more information on specific restrictions.

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What is TES's policy on damaged goods?

TES takes every precaution to ensure the safe transport of goods. In the rare event that goods are damaged during transit, users should report the damage immediately to initiate a claims process. Our team will investigate the issue and work towards a resolution.

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Can I change my booking details after confirmation?

Yes, users can modify their booking details after confirmation, subject to availability and additional charges. We recommend contacting our customer service team as soon as possible to make any changes.

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What payment methods are accepted by TES?

TES accepts various payment methods, including credit/debit cards, bank transfers, and online payment platforms. Payment terms are outlined in the service agreement, and users are encouraged to review these terms before booking.

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How does TES handle customs clearance for international shipments?

TES provides comprehensive customs clearance services for international shipments. Our experienced team ensures that all necessary documentation is completed accurately and efficiently to facilitate smooth border crossings.

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What are the storage options available at TES?

TES offers secure storage solutions for both short-term and long-term needs. Our facilities are equipped to handle a variety of goods, providing clients with flexibility and peace of mind. Contact us for more details on storage options and pricing.